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Bodysports opened its doors for the first time 25 years ago in the beautiful city of Utrecht, Netherlands. Its facility with over 800m² is
based on innovation and technology, with a caring atmosphere which is perfect to captivate its wide demographic target customers. This case study shows how a local gym reduces member attrition rate with a good Member Induction Process, while facing big low-cost chains.
“WE DON’T OFFER A SUBSCRIPTION, WE OFFER A PROGRAMME”
HERMAN JONGERIUS, BODYSPORTS MANAGER
Five years ago, the business in the Netherlands was getting tougher due to new low-cost competitors entering the market and offering their services at very low prices. Bodysports as a high-quality centre had to take the decision of offering new services in order to differentiate from the competition.
“PRAMA IS REALLY HELPFUL, SPECIALLY FOR THE TRAINER BECAUSE I CAN FOCUS MY ENERGY ON THE INDIVIDUALS DURING THE LESSON, SO I CAN COACH THEM AND NOT WORRY ABOUT THE TIMING OR THE MUSIC”
HYLKE BOS, GROUP TRAINER AT BODYSPORTS
Bodysports is in the top 5% of the world’s fitness centers that retain more than 70% of its members annually, Bodysports maintains 75% of its members every year.